Zamtel is setting the stage for an ambitious transformation with its newly unveiled five-year corporate strategy for 2025–2029. As the telecommunications landscape continues to evolve, the company is reinforcing its commitment to innovation, customer excellence, and sustainable growth.
This strategy is built on six key pillars that will shape Zamtel’s trajectory over the next half-decade, ensuring it remains competitive, customer-focused, and forward-thinking.
1. Winning with Customers
At the heart of Zamtel’s strategy is a renewed focus on customer experience. The company is committed to enhancing engagement, improving service delivery, and ensuring that customers receive the best possible telecommunications solutions. Through innovative products, personalized services, and seamless interactions, Zamtel aims to strengthen its relationship with its subscribers.
2. Strengthening Technology, Processes, and Systems
Zamtel recognizes that the future is digital. Over the next five years, the company will invest heavily in upgrading its technology infrastructure, optimizing operational processes, and implementing cutting-edge systems to improve efficiency. These advancements will support the rollout of new services, improve network quality, and enhance overall service reliability.
3. Investing in Human Capital Management
People are at the core of any successful organization. Zamtel plans to invest in workforce development by providing training, upskilling employees, and fostering a culture of innovation. By building a strong and capable team, the company aims to drive performance, enhance productivity, and position itself as an employer of choice in the telecommunications industry.
4. Financial Capital Sourcing for Sustainable Growth
To support its ambitious corporate strategy, Zamtel will actively seek financial capital to fund key initiatives. Whether through strategic partnerships, investments, or innovative financing models, the company is committed to ensuring that it has the necessary resources to execute its vision effectively.
5. Accelerating Mobile Money Growth
As digital financial services continue to gain traction, Zamtel is doubling down on expanding its footprint in the mobile money sector. The company aims to drive financial inclusion by enhancing its mobile money offerings, increasing accessibility, and providing seamless digital payment solutions to individuals and businesses alike.
6. Strengthening ESG (Environmental, Social, and Governance) Initiatives
Zamtel is committed to playing a positive role in the communities it serves. Its ESG strategy will focus on sustainability, social responsibility, and good corporate governance. From environmental conservation efforts to initiatives that empower local communities, Zamtel is dedicated to fostering long-term, meaningful impact beyond just business growth.
With these six strategic pillars, Zamtel is charting a path toward a stronger, more resilient, and customer-centric future. The next five years will be about innovation, investment, and impact—ensuring that Zamtel remains a leader in Zambia’s telecommunications and digital finance sectors.
As the company embarks on this journey, customers, employees, and stakeholders can expect a Zamtel that is not only evolving with the times but actively shaping the future of connectivity and financial technology in Zambia.
