What do you do when customer service delivery lags behind product innovation? June 19, 2014 With over 8 million registered customers in the telecommunications mobile space in Zambia, this presents a challenging service delivery environment. The pace of customer… Continue Reading
Zamtel Launches Converged Billing January 16, 2014 Zamtel, the State-run, Fixed and Mobile Operator in Zambia, launched a new billing platform, that allows for converged Service Offering: Billing, Customer Care and… Continue Reading