Standard Chartered Zambia Scoops “Best Bank Customer Service” At the ZIBFS Awards

Standard Chartered Bank Zambia is thrilled to announce that it has been awarded the prestigious title of “Best Bank Customer Service” at the 2023 Banking and Finance awards hosted by Zambia Institute of Banking & Financial Services (ZIBFS). The award serves as a testament to the bank’s relentless efforts and investments in enhancing customer service standards.

The accolade not only acknowledges the Bank’s remarkable dedication but also recognizes its continuous efforts to enhance customer satisfaction through strategic investment in cutting-edge technology and a steadfast focus on service excellence. By leveraging innovative solutions and emphasizing customer-centricity, Standard Chartered has positioned itself as a frontrunner in the banking industry’s ever-evolving landscape.

“We are thrilled to be recognised as the ‘Best Bank for Customer Service’. It is a testament to the dedication of our entire team, who work diligently every day to set new benchmarks for exceptional banking experiences. Winning this award further drives our desire to do more,” said Mwansa Kapeya, Head Consumer Business and Private Banking at Standard Chartered Bank.

Mr Kapeya accredited the improvement in customer service to the investment made in digitising the processes at the bank. “We have made significant strides in prioritizing customer service by adopting cutting-edge digital technology, allowing for seamless handling of service requests online to ensure that customer needs are met efficiently and effectively. We firmly believe that providing excellent service is at the core of our relationship with customers, and this award reflects our unwavering commitment,” he said.

Commenting on the award, Head of Customer Experience at Standard Chartered Bank, Kazembe Kahokola, highlighted the bank’s customer-centric approach. “We are delighted to see the fruits of our dedication to improving customer experiences. This recognition encourages us to continue providing exceptional services and developing innovative solutions to meet the evolving needs of our valued customers,” he said.

Mr Kahokola added that that the bank places a strong emphasis on customer experience as it drives long term loyalty and growth. “This award is a testament to our ongoing efforts in achieving customer satisfaction and our commitment to exceeding expectations. With a keen focus on leveraging advanced technology, we have employed various initiatives to streamline our processes and enhance the overall customer journey.”

Standard Chartered Bank takes pride in this achievement and remains committed to pushing boundaries, embracing innovation, and continuously raising the bar for customer service in the banking sector.