Airtel Zambia wins ‘Most Customer-Focused Organisation” at ZICM Awards 2017

Airtel Networks Zambia Plc, the leading and most innovative network provider has been honoured with the “Most Customer Focused Organisation” award in the Information Technology Sector of the Zambia Institute of Customer Management awards held at Radisson Blu in Lusaka.

The company also had its Customer Experience Executive, Tissah Kombe scoop the “2017 Customer Service Personality of the Year” award.

The two awards were presented to Airtel Networks Zambia at the 2017 Customer Service Conference held over two days at the Radisson Blu hotel and attracted captains from different industries. The theme for the 2017 conference was “Customer Experience -Taking the Lead into the Experience Economy.”

Airtel Customer Experience Director, Ms Venada Mwape said she was proud of the awards given to the organisation and was happy that Airtel had been recognised for its efforts in making the customer experience worthwhile.

“We are humbled to be recognized by ZICM and I believe that these awards are true testimony of what we stand for as an organisation,” Mrs. Mwape said.

“We are passionate about creating value for our customers as well as exceeding their expectations. People mean everything to us. We strive to delight in everything that we do and as such we will only be the best when we give our best because by thinking about tomorrow, we bring greatness to today.”

The Zambian Institute for Customer Management (ZICM) is a non-profit making national body focused on growing the Zambia Customer Service/Call Centre Industry, its people and Standards to global standards. ZICM was formed to promote and further Customer Service from being just a support service or an appendage to other management functions but as a vital management discipline and stand-alone function. The thrust of ZICM revolves around professionals working in call centres, contact centres, customer care/services and other related disciplines.

Source: Airtel Zambia